Obtaining a new customer can be hard work, keeping them is even harder. it is important to make the most of each customer. Customer retention is the way to do this.
Customer retention can grow or save your business through the following benefits:
- Possibility of repeat business
- A declining cost of customer acquisition
- Increased rate of customer satisfaction and referrals
- Relationship building between the business and customer, leading to loyalty
- Customer value increases
- Ability to cross sell
To achieve customer retention, there are various activities you can carry out such as delivering great customer service, offering additional goods or services, collecting customer data and having frequent communication, give gifts, introduce a courtesy system, customer loyalty schemes and much more.
MJA Marketing offers a customer retention service. We can review your business and implement the best customer retention strategies for your business. For a free consultation or a business review, please contact me on 07760 986440 or email me at email@example.com.